Refund and cancellation policy

This policy applies to paid training with Intelli Software Co, including the Breakout Validation Intensive, Weekend Breakout Clinic, and Desk Review Session. Payments are collected off-site by invoice; this website does not process checkout.

Eligibility

Full refunds are available if you cancel in writing at least fourteen days before a scheduled intensive or clinic start time and no materials have been posted yet. Cancellations between thirteen and seven days before the start receive a fifty percent refund of fees paid for that session. Inside seven days, fees are non-refundable unless we cancel the session.

Desk reviews

Private desk review appointments may be rescheduled once at no charge with at least forty-eight hours’ notice. Later cancellations or no-shows forfeit the session fee. If you sent charts and we completed substantial pre-work, a partial refund may be declined for the preparation portion already performed.

Deposits

Deposits hold a classroom place. Deposits become non-refundable inside fourteen days of the session unless we move or cancel the date.

Our cancellations

If we cancel a session, you may choose a full refund or a transfer to a later date. We are not responsible for personal travel costs you arrange independently.

Materials already started

Printed worksheet packs already posted are non-refundable as a materials line if listed separately on the invoice. Digital pre-reads remain available for enrolled students who transfer to a later date.

Process and timing

Email info@intellisoftwareco.digital with your name, programme, and session date. Approved refunds are returned to the original payment method within ten business days of approval.

Exceptions

Australian Consumer Law rights that cannot be excluded still apply. Medical emergencies supported by documentation may be considered for goodwill transfers on a case-by-case basis.